Question 1

What does AIVisib actually measure?

Accepted Answer

For each question your customers ask (for example: best dental clinic in Muscat for families?), AIVisib asks ChatGPT, Gemini, Perplexity and Claude with live web search, several times, every week. It records whether your brand is named, in what position, who is recommended instead, how you are described and which sources the AI relied on. That gives your AI visibility score, your share of AI recommendations and a breakdown per language and per engine.

Question 2

Which AI engines and languages are included?

Accepted Answer

All four engines (ChatGPT, Gemini, Perplexity and Claude) in every plan at no extra charge, plus English, French and Modern Standard Arabic. Most tools charge per engine or reserve Claude for enterprise plans; AIVisib does not.

Question 3

How are the questions chosen, and can I edit them?

Accepted Answer

AIVisib drafts real customer questions from your brand, sector, city and languages across several intents (best, near me, price, service, reputation) and checks each one against reality before it counts. You keep, edit or add questions. Starter tracks 25, Pro 100, Agency 400.

Question 4

AI answers change every time — how reliable are the scores?

Accepted Answer

Each question is asked several times across four engines, and every score ships with its precision (plus or minus) and a confidence index showing how stable the result is across your questions. A single manual chat is an anecdote; a report is a measurement.

Question 5

Why did my score move this week?

Accepted Answer

Models update, sources change and competitors publish, which is why AIVisib measures weekly. Read the four-week trend rather than one point, and check the what-changed section, which lists the engines, languages and questions that gained or lost.

Question 6

Why does my own ChatGPT show a different answer?

Accepted Answer

A personal chat is shaped by history, memory, location and login. AIVisib queries the engines in a neutral state with web search on, so the result reflects what a new customer sees.

Question 7

What's the difference between the free audit and a paid plan?

Accepted Answer

The free check writes six real customer questions for your sector and city and asks three engines (ChatGPT, Gemini and Perplexity), once: a live snapshot on 18 answers with its margin of error with a score, the competitors named and two recommendations. A plan tracks your full set of questions on four engines, in several languages, every week, with history, competitors, sources and an action plan.

Question 8

Which plan should I choose, and can I change later?

Accepted Answer

Starter ($59/month) for one brand and 25 questions; Pro ($149/month) for up to three brands, 100 questions and white label; Agency ($399/month) for ten brands, 400 questions, unlimited seats and client links. Upgrade or downgrade anytime from the billing portal; Stripe prorates the difference.

Question 9

Is there a trial, and how do I cancel?

Accepted Answer

There is no trial: test with the free audit first, then subscribe monthly. Cancel in one click from the billing portal, with no contract; access continues until the end of the paid period.

Question 10

Can an agency manage several clients and resell the reports?

Accepted Answer

Yes. From the Pro plan, every report, PDF and shared page carries the agency's name and logo. The Agency plan adds separate client spaces, unlimited team seats, one invoice and automatic weekly report emails to each client.

Question 11

Are there hidden fees, credits or add-ons?

Accepted Answer

No. The price shown is the full price: all engines, all languages, PDF exports and weekly measurements are included, with no credits to buy and no per-engine surcharge.

Question 12

Is my clients' brand data private?

Accepted Answer

Projects, questions and reports are visible only to your account and the people you invite. AIVisib never sells or shares them and never uses them to train AI models. Payments go through Stripe and card numbers are never stored. You can delete a project or your account at any time.

Question 13

What do I do with the action plan, and when will results show?

Accepted Answer

Each report ends with a short list of prioritised moves: pages to create, sources to appear on, languages to cover. Most brands see the first movement within four to eight weeks after acting. AIVisib does not promise a ranking; it measures it honestly every week.